Terms of service

Last updated: October 8, 2026

Stickin is an online label-ordering service provided by Printori Inc. Orders placed through Stickin are supplied by Printori Inc. These Terms and Conditions govern use of the service and purchases through it. "We", "us" and "our" refer to Printori Inc. Contact us at hello@stickin.co. "You" means the purchaser and, when an authorized representative orders for a business, that business.

Custom products are made to your specifications. We do not offer change-of-mind returns or refunds. Once you approve a proof, the order is final and changes may require a new paid order. This does not exclude rights or remedies that applicable law does not permit us to exclude, including for qualifying defects, non-delivery or goods materially different from the agreed order.

By placing an order after having the opportunity to review these terms, you agree to the terms applicable to that order. Our Custom Order and Refund Policy and Shipping Policy form part of these terms. Our Privacy Policy explains information handling; accepting order terms does not provide blanket consent to optional marketing or tracking.

1. Ordering and authority

You must have legal capacity to enter into a contract and authority to submit the artwork and, where relevant, bind the business ordering. Provide accurate contact, billing, delivery and order details. Review the product, size, material, quantity, design allocation, displayed currency and price before paying. You can correct selections before submitting an order.

Your order confirmation records the purchase and the specifications submitted. Artwork preparation and production remain subject to the proof process below. If we cannot fulfill an order as agreed, we will contact you about an acceptable alternative or provide a refund for the unfulfilled portion as required by law. We will not substitute a materially different product or increase the agreed price without your agreement.

2. Prices and payment

Prices are in the currency identified in the store or checkout. Taxes and any shipping charges are shown before payment where they can be determined. Unit pricing is calculated from the selected order and may be rounded for display; the order total controls. Discounts apply only under the conditions presented with the offer.

Payment is collected through the available checkout methods under the payment terms shown there. Proof approval and payment are separate steps; a free proof does not mean payment is deferred until approval. Additional design work, changed specifications or other chargeable services require your agreement before additional charges are incurred.

If a genuine pricing or listing error affects your order, we will notify you before proceeding with the affected work and seek your agreement to a correction or cancel and refund the affected portion. This does not allow us to withdraw an accepted order contrary to applicable law.

3. Artwork and permission to produce

You retain ownership of your artwork. You grant us and the service providers assisting with your order limited permission to store, prepare, reproduce and transmit it to quote, proof, produce, deliver and support your order, including a requested reorder. This permission does not transfer ownership or authorize unrelated advertising use.

You are responsible for having the rights and permissions needed for the text, logos, photographs, designs and other content you provide, and for the legality and accuracy of your product claims and labeling. Do not submit unlawful material, malware or content that infringes another party's rights. We may decline content we reasonably believe is unlawful or infringes rights and explain the resulting order options, subject to applicable law.

Submit one design per upload; a PDF must contain one page. For an eligible multi-design order, use a separate upload for each design and confirm the quantity allocated to each. Artwork should satisfy the file, resolution, bleed and safe-area requirements provided for the product. Keep backup copies. A file preview or successful upload is not confirmation that a file is print-ready.

If you request optional paid design help, we will agree the scope, price, included revisions, deliverables and cancellation terms before the work begins. We will also explain whether editable source files are included and the ownership or licence rights for any new design, fonts, images or other third-party elements. Selecting "I need design help" does not by itself authorize an additional charge. Work outside the agreed scope requires your agreement before additional charges are incurred.

4. Proof review and approval

We provide a free digital proof for your approval before printing. Check every proof carefully, including spelling, numbers, contact details, design version, dimensions, shape, placement, cut line, bleed, orientation, product specifications and quantities per design. Review barcodes and QR codes at the intended size and confirm that their content is correct. A proof review is not legal, regulatory, spelling or product-label compliance certification.

Your explicit approval authorizes production of the approved version. We may rely on approval from the purchaser or an authorized contact designated for that order. Silence alone is not proof approval. A cart thumbnail or uploaded file is not the production proof.

Request changes before approving. After approval, we cannot promise that production can be stopped. A replacement file, new design, revised specification or other change after approval may need to be processed and paid for as a new order, even if the original order has not shipped. Contact us immediately; no change is effective until we confirm it in writing. If a revised proof is issued, it must be approved before that revision is printed.

5. Colour, finish and production variation

Exact colour matching is not guaranteed. Screens, digital proofs and desktop prints cannot reproduce every characteristic of printed colour, opacity, material or finish. CMYK printing can differ from RGB artwork, spot-colour references, previous orders or other printers' output. Materials, lighting and production conditions also affect appearance.

A digital proof approves content and layout; it is not a physical colour contract. Tell us before ordering if colour or another production characteristic is critical so we can confirm available options. We do not promise exact matching between separate runs. This does not excuse a material production error or override a specific written commitment or mandatory legal standard.

Cutting, registration and finishing involve manufacturing variation. Keep important content within the specified safe area and provide the required bleed. We will not rely on an undisclosed tolerance to justify a materially non-conforming product or deliberately deliver less than the quantity purchased.

6. Suitability and application

Performance depends on the selected material and adhesive, the application surface, preparation, temperature, moisture, handling and storage. Test suitability on your intended packaging under actual use conditions before a large application. Product descriptions apply to the stated material and conditions; terms such as waterproof do not establish suitability for every environment.

Unless expressly confirmed in writing for the specified product and use, labels are not supplied as a certification of direct food-contact, medical, safety-critical, freezer, dishwasher or regulatory suitability. You remain responsible for mandatory product information, warnings, ingredient statements and other requirements for the goods you label. These responsibilities do not remove our obligation to supply the product we agreed to provide.

7. Production, shipping and delays

Orders with a merchandise subtotal over CA$500, after discounts and before shipping and taxes, qualify for free standard shipping to the Canadian and U.S. destinations we serve. Exactly CA$500 does not meet this minimum. Eligible merchandise across the order combines toward the minimum. If checkout is in another currency, the corresponding qualifying minimum is displayed before payment. Any optional upgraded shipping service and its price are disclosed before purchase. See our Shipping Policy for details.

Our standard production estimate is six business days after required payment, usable artwork and explicit approval of the final proof have been received, unless a different timetable is clearly disclosed and agreed for the order. A displayed "ships by" date estimates dispatch, not arrival, and assumes any stated proof-approval timing. For production estimates, business days are Monday through Friday, excluding statutory holidays observed by the production facility and any other closure disclosed before purchase. Delivery depends on the destination and selected carrier service.

An order may arrive in separate packages or deliveries. We will identify split shipments in dispatch information and provide available tracking details. We will not charge additional shipping costs for a split shipment without your prior agreement. Separate deliveries do not reduce the quantity owed or your rights concerning a missing or defective part or the order as a whole.

If we cannot ship within the applicable stated or agreed time, we will provide the notice, revised information, opportunity to consent to a delay, cancellation option and refund required by applicable law, within the required time. We will not treat silence as consent where affirmative consent is required. An estimate, a production delay or an event outside reasonable control does not remove mandatory cancellation or refund rights. If a deadline is essential, obtain our written confirmation of an available service before relying on it.

Check your delivery address and contact us promptly about errors, missing parcels or transit damage. A tracking status alone does not extinguish a valid claim for non-delivery. If customer-supplied address errors or refused delivery cause additional costs, we will explain the proposed remedy and any additional charge before proceeding. We remain responsible for the delivery obligations applicable to your order. Any customer responsibility for cross-border duties, brokerage or import charges must be disclosed before purchase; this clause does not impose undisclosed charges.

8. Cancellations, refunds and quality concerns

Our Custom Order and Refund Policy forms part of these terms. We do not offer voluntary refunds for changed preferences or errors present in artwork you approved. Before approval, contact us immediately about a cancellation or change; any proposed discretionary cancellation arrangement will be confirmed in writing, without limiting mandatory rights.

Inspect your order on receipt and report a suspected production error, shortage, damage or non-conformity promptly with the order number and relevant photos. Retain the affected goods and packaging while we assess the issue. We may reasonably request samples or an inspection. We will arrange the remedy required by law and, where the law permits a choice, an appropriate correction, reprint, replacement or refund for the affected portion. Do not return goods without instructions. Proof approval does not waive a claim that we failed to print the approved order correctly.

Damage or performance problems caused after delivery by improper storage, handling, application, modification or use contrary to supplied instructions are not manufacturing defects. This does not limit remedies for an original defect, an inaccurate product description or another failure for which we are responsible.

9. Production partners, Shopify and information

We may use service providers and fulfillment partners to prepare, produce and deliver your order, giving them the artwork and order details needed for that work. We remain responsible for our obligations to you. Our Privacy Policy explains information handling and your choices.

Our store is hosted by Shopify. Shopify processes information about visits, purchases and other interactions to operate the store and provide its services. Where Shopify Network Intelligence is enabled, Shopify also uses this information alongside information from interactions with other merchants and Shopify to provide enhanced services, including personalization, analytics and advertising. Information submitted to our store may be shared with Shopify and relevant third parties in other countries to provide these services, subject to applicable privacy choices and legal requirements. See Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal to learn more and exercise applicable choices concerning Shopify’s processing.

10. Website, reviews and communications

When you order online, you agree that order confirmations, proofs, invoices, dispatch updates and other order communications may be provided electronically to the contact details you supply or through the ordering tools made available to you, subject to applicable law. Keep your contact details current and tell us promptly if an expected communication has not arrived or cannot be opened. Sending or displaying a proof does not constitute your approval: printing still requires your explicit approval. Where a particular form of notice or additional consent is required by law, we will follow that requirement.

Our website content and brand assets may not be copied or commercially reused without permission except as allowed by law. Do not misuse the store, disrupt its systems, attempt unauthorized access or submit false information. Product illustrations and examples do not grant rights to other customers' designs.

Where account or saved-artwork features are available, protect your credentials and order links and notify us promptly about suspected unauthorized access. A saved file or previous order does not create a subscription, authorize automatic charges or guarantee future pricing, stock or identical colour across print runs. A requested reorder is subject to the specifications, pricing and approval process presented for that order. Keep your own original artwork; storage is not a permanent archive.

You may share honest opinions about your experience. These terms do not prohibit lawful criticism or require ownership of your reviews to be transferred to us. We obtain appropriate permission before using private customer artwork, names, logos or photos as promotional customer examples.

Providing contact details for an order does not by itself subscribe you to promotional email or SMS. Marketing choices are separate. You can opt out as described in our Privacy Policy without losing the ability to place an order.

11. Business purchases and limitations

Business purchases only: to the extent permitted by applicable law, and except for our express commitments for the order and duties that cannot lawfully be excluded, we exclude implied warranties and conditions of merchantability, merchantable quality and fitness for a particular purpose. This does not exclude an express warranty created by an applicable product description, approved specification or written commitment.

For business purchases only, to the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from an order, including lost profit, lost sales opportunities or business interruption. Our aggregate liability arising from that order is limited to the amount paid for the affected order.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. They do not restrict mandatory consumer protections or a remedy expressly promised in writing. They do not make the customer responsible for our own errors.

For business purchases, you agree to reimburse reasonable, proven third-party claim costs to the extent caused by artwork you submitted without necessary rights or by your unlawful instructions. We must notify you promptly and allow reasonable participation in the defense. This does not cover claims caused by our unauthorized changes, independent misconduct or failure to follow the approved order, and we will not agree to a settlement imposing an obligation on you without your consent.

12. Applicable law and continuing rights

These terms are governed by Ontario law and applicable Canadian federal law, subject to mandatory protections and jurisdiction rules that apply where you reside or purchase. Contact us first if a problem arises so we can try to resolve it; this does not prevent you from using a regulator, court, payment dispute process or other remedy available by law. These terms do not impose mandatory arbitration or a class-action waiver.

For international purchases made for business purposes, the parties exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. Mandatory protections that cannot lawfully be excluded remain unaffected.

The version presented when your order is placed applies to that order unless a lawful change is expressly agreed. Updates apply prospectively. A specific written agreement for your order prevails over an inconsistent general provision, subject to mandatory law. Order-specific specifications and express commitments remain binding; general limitations do not silently change them. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. No omission or delay in enforcing a term is a permanent waiver.

13. Contact

Stickin
Email: hello@stickin.co